Google Business Profile
FAQs

Questions & Answers

  • What causes a Google Business Profile suspension?

    Google may suspend a profile for a variety of reasons — from policy violations and inconsistent business details to spam reports or improper verification. Our experts carefully review your account to pinpoint the exact cause and develop a strategy to get your profile reinstated quickly.

  • How long does reinstatement take?

    Most reinstatements are completed within about 14 business days, though timing can vary depending on your case and Google’s response times. Every situation is unique, and our team keeps you updated while working to restore your profile as fast as possible.

  • Do you guarantee reinstatement?

    While no one can guarantee reinstatement (since final decisions rest with Google), our 99% success rate and years of experience mean your profile is in capable hands. We use proven, compliant strategies that maximize your chances of success.

  • What if I’ve already tried to appeal to Google on my own?

    No problem — we help many clients who’ve already submitted one or more appeals. We start with a detailed audit to uncover what went wrong, then prepare a revised and stronger reinstatement request. If needed, we can also escalate your case through the proper channels with additional documentation and expert follow-up.

  • What is a hard suspension?

    A hard suspension means your profile has been completely removed from Google Search and Maps. Restoring it requires a full reinstatement process, including document verification and strict compliance with Google’s guidelines.

  • What is a soft suspension?

    A soft suspension occurs when your listing is marked as suspended, but still appears in search results. These are often resolved by reclaiming and re-verifying ownership of your profile, sometimes through a new account. While less common today, we can handle the process for you.

  • How will I know when my business is reinstated?

    Once your profile is reinstated, we’ll notify you immediately by email. You may also receive a confirmation directly from Google that your listing is verified and visible again.

  • What if Google rejects our reinstatement request?

    If Google denies your request, don’t worry — we don’t stop there. Our team will reassess the case, gather additional evidence, and continue communicating with Google to prove your business’s legitimacy. Some cases take longer, but persistence is key — and we stay on it until resolution.

  • Can you help prevent future suspensions?

    Yes! Our Google Business Profile Protection Plan helps safeguard your account with regular compliance checks, monitoring, and ongoing expert support — reducing the risk of future suspensions and keeping your profile healthy.

  • What happens after my profile is reinstated?

    After reinstatement, we’ll schedule a post-reinstatement consultation to review your profile, answer questions, and share tips for keeping your listing optimized and compliant. Many clients use this step to strengthen their visibility and maintain lasting success.